Efficient Processing, Intuitive Customer Experience: EPICx
The Department of Professional and Occupational Regulation is modernizing its systems. This means an enhanced and intuitive experience for new applicants, existing license holders, and citizens of the Commonwealth.
This initiative, called EPICx (Efficient Processing, Intuitive Customer Experience) will streamline the agency's processes with the goal of more efficient license and complaint processing.
This page will be updated as we move through the project timeline. Please read the FAQ section below for more information on implementation and what to expect in the coming months.
Key Features and Capabilities
EPICx implementation will provide digital licenses and certificates at your fingertips, eliminating the need to send in paper forms and applications. You’ll have the ability to complete applications online, view education requirements, update your information, and access license and certification documentation. Here are a few highlights of upcoming features:
For New Applicants |
For Existing License Holders |
For the Public |
|---|---|---|
| ⦾ Apply Online | ⦾ Renew or Reinstate Your License | ⦾ Submit a Complaint |
| ⦾ Check Education Requirements | ⦾ Update Your Information | ⦾ Lookup Public Licensee Info |
| ⦾ Check Your Application Status 24/7 | ⦾ Access a Digital Copy of Your License |
Frequently Asked Questions
Improving Citizen Experience
DPOR currently employs several disparate systems to support agency operations. These systems are becoming outdated and need upgrades or replacement.
EPICx will replace our outdated EAGLES, ETS, and IRIS systems, offering a unified platform for licensing, enforcement, and document management. It will streamline our processes, improve service delivery, and allow citizens to apply, renew, and make payments online.
Ultimately, DPOR will be able to better serve citizens in every area of our work and provide our employees the tools they need to provide exceptional service. DPOR is partnering with Tyler Technologies to build the EPICx platform. A leader in providing software solutions to public agencies across the county, Tyler Technologies has implemented their State Regulatory Platform Suite in 33 states.
EPICx Implementation Timeline
Wave 1A Go-Live Date: June 16, 2025. This wave kicks off the transition to a new licensing system for the boards below, including updates to online forms and processes for these boards. Wave 1A includes additional upgrades such as enforcement processes and online payments capabilities.
- Cemetery Board
- Fair Housing Board
- Real Estate Board
- Real Estate Appraiser Board
- Compliance and Investigation Division
Wave 1B Go-Live Date: September 16, 2025. Involves the transition to a new licensing system for the Board for Barbers and Cosmetology and the Board for Hearing Aid Specialist and Opticians, including updates to online forms and process for these boards. Wave 1B includes additional upgrades such as enforcement processes for these boards.
- Board for Barbers and Cosmetology
- Board for Hearing Aid Specialists & Opticians
Wave 2 Go-Live Date: December 16, 2025. This wave will include the transition to a new licensing system for all the remaining boards, including updates to online forms and process for these boards. Wave 2 will include additional upgrades such as enforcement processes and expanded licensing capabilities.
- Board for Architects, Professional Engineers, Land Surveyors, Certified Interior Designers and Landscape Architects
- Board for Asbestos, Lead, and Home Inspectors
- Auctioneers Board
- Boxing, Martial Arts, and Professional Wrestling Advisory Board
- Athlete Agent Advisory Board
- Board for Branch Pilots
- Common Interest Community Board
- Board for Contractors
- Polygraph Examiners Advisory Board
- Board for Professional Soil Scientists, Wetland Professionals, and Geologists
- Board for Waste Management Facility Operators
- Board for Waterworks and Wastewater Works Operators and Onsite Sewage Professionals
What You Can Do Now
To stay up-to-date on project milestones, form changes, and other important information:
- Email Updates: Ensure your contact information is up-to-date to receive project-related emails.
- Website: Visit the DPOR website regularly for the latest news, form updates, and helpful resources.
- Social Media: Follow DPOR on Facebook and LinkedIn for real-time updates and announcements.
Stay tuned for information about creating your account in the EPICx system as the launch of the new licensing system approaches.
Licensing Process Changes
For licensees, the most noticeable impacts will be:
- New Online Licensing System: Regulants will use the updated system to submit applications, renewals, and track your licensing status.
- Form Changes: Some old forms will be removed and replaced with new ones. Be sure to check the website for the most up-to-date forms before submitting any documents.
Phase-Out of Discontinued Forms
- Forms Removal: Starting June 2025, old forms will begin to be phased out as boards move to the new platform. You will receive advance notice before any forms are removed from the website.
- New Forms Available: New and updated forms will be available in June 2025, for the Wave 1 Go Live and going forward before each Go Live.
Staying Connected
You will be notified of all important changes through the following channels:
- Email Communications: We will send emails to regulants, board members, and other stakeholders to keep you informed of project milestones, form changes, and system downtime. Please ensure that your email address on file with DPOR is up to date.
- Website Announcements: We will post updates on the DPOR website, including information about form updates, and system changes.
- Social Media: Key updates will also be shared on our official social media channels, including our LinkedIn and Facebook pages.
Make sure your contact information on file with DPOR is up to date so you receive all notifications.
Improvements In Efficiency and Service
Yes, the new system will bring several improvements to the licensing process, including:
- Faster Processing Times: Expect quicker processing of applications and renewals with the updated system.
- Online Tracking: You will be able to track the status of your application or renewal online in real time.
- Simplified Forms: The new forms will be easier to fill out, reducing the chance of errors or omissions.
- Mobile-Friendly: The new system will be accessible on mobile devices, making it easier for you to manage your license.
Learning the New System
If you experience any issues with the new system or have questions about how to use the updated forms, DPOR will provide support through:
- Customer Support Team: Our team will be available to help you via phone and email during business hours. Contact information will be provided before and after the system goes live.
- FAQs & Troubleshooting Guides: Detailed guides and FAQs will be available on the website to assist with common questions and issues.
- Training Resources: We will offer online tutorials and training sessions to help you navigate the new system.
Training Tools
Yes, we will provide training for all stakeholders on how to use the new system. The training will include:
- For Regulants: Online tutorials and step-by-step guides will be made available to help you navigate the new licensing process.
- For DPOR Staff: Internal training will be provided to ensure smooth operation on the backend.
- For Board Members: Board members will receive updates and training tailored to their specific roles and responsibilities in the system.
Training schedules and materials will be available closer to the go-live dates.
Resolving Issues
If you miss an important deadline due to the system changeover, please contact DPOR immediately. We will work with you to resolve any issues and, when possible, offer extensions or alternative submission methods.